Terms and Conditions

POLICY AND CONDITIONS FOR USE

Policies for using the e-commerce system:
By accessing the website of Luminova dooel and ordering our products, you agree that you will accept the terms of this Policy for using the e-commerce system.
Luminova dooel reserves the right to change these policies and conditions at any time, and the changes will be published on this site.

1. POLICY FOR PERSONAL DATA PROTECTION OF PERSONAL CARDS
Luminova dooel will use personal data in accordance with the Law on Personal Data Protection and other relevant regulations of the Republic of North Macedonia. We will not transfer personal data to any third party, except in cases where it is permitted or legally prescribed, in order to exercise its rights or to protect its interests or to comply with judicial orders or other legal or regulatory requirements. The following shall be considered as personal data: Name, Family name, ID number, address, e-mail address, etc. The buyer guarantees the accuracy of the entered data. Luminova dooel does not bear any responsibility if the entered data are incorrect.

2. POLICY FOR PROTECTING CONFIDENTIAL DATA AND INFORMATION
Luminova dooel takes all necessary measures for protecting personal data in order to prevent loss, theft and misuse, as well as unauthorized access, alteration or destruction. Luminova dooel has no insight into the number, date, validity and security code of your payment card for the entire duration of the transaction, nor does it have access to any information related to your bank account. The data are entered on the processing center website which processes the online payment transactions.

3. PRODUCTS / SERVICES DELIVERY POLICY AND CONDITIONS 
This Policy refers to products delivery ordered electronically/online, and the products will be delivered through the DHL International Delivery System at the address specified in the order.
The products and their prices will be displayed on this website.
The payment for products can be done with a credit / debit card.
We provide free delivery for all orders made through our online store.
You can contact us directly through our email address for any additional questions regarding the method of ordering and delivery.

4. REPAIR POLICY FOR TRANSACTIONS WITH PAYMENT CARDS
Luminova dooel will return the funds to the buyer in case of wrong payment and the right can be achieved by submitting a written request and proof of payment, indicating the date when the wrong payment was made, as well as stating the paid amount.

 

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